Terms of Service

These terms are the contract between you and Loïc Berger EI, entrepreneur individuel (sole proprietor), SIREN 840 074 686 (contact: support@fayvi.co), who runs fayvi (see the legal notice). By creating an account you accept them. Our Privacy Policy explains how we handle personal data.

The service

fayvi lets you build and publish link-in-bio pages, collect form entries, track visits and create QR codes. Features depend on your plan, as listed on the pricing page.

Your account

You must be at least 16, give a valid email address and keep your password safe. You're responsible for what happens under your account, including through edit access you share and AI agent keys you create.

Free trial, plans and billing

• Your first subscription, whatever the plan, starts with a 14-day free trial. There is one trial per account: a later subscription is charged from its first day. You add a card at checkout, and nothing is charged for the plan during the trial.
• During the trial you have the features of the plan you chose. On Pro and Studio this includes the AI editing assistant, the AI chat for your visitors and AI agent access (MCP), with 100 AI credits for the trial. Starter has no AI features.
• When the trial ends, your subscription continues automatically: your card is charged the plan's price for the period you chose (monthly or yearly), then again at each renewal. To pay nothing, cancel before the trial ends with “Cancel my subscription” on your account page.
• Starter costs $9/month or $84/year; Pro $17/month or $168/year; Studio $35/month or $360/year. Prices are in US dollars and include any applicable tax; the amount in your currency is shown at checkout before you confirm.
• Each plan publishes a set number of profiles: 1 on Starter, 3 on Pro, 10 on Studio. Starter pages show the fayvi badge and the last 12 months of analytics; custom domains and hiding the badge come with Pro and Studio, sharing edit access to a profile with Studio.
• You can change plan from your account page. Moving up a plan, or from monthly to yearly, starts right away: you pay the new price minus what's left of the period already paid. Moving down starts when that period ends. During the free trial, a change starts right away and nothing is charged until the trial ends. If your new plan includes fewer profiles, the most recent ones go offline (nothing is deleted) until you unpublish others; a custom domain without a plan that includes it sends visitors to your page's fayvi address.
• Payments go through Stripe's Managed Payments service: Stripe resells the plans and credit packs as merchant of record (“Sold through Link”), charges you, issues your receipts and invoices, collects any tax and handles payment questions, under its own purchase terms. These terms cover the service itself. You accept them on the payment page; we then email you a confirmation of your subscription with its price, renewal and withdrawal conditions.
• Subscriptions renew automatically for the same period until you cancel. You can cancel at any time with “Cancel my subscription” on your account page; we confirm it by email, and you keep access until the end of the trial or of the period you paid for. For yearly plans, we email you one to three months before each renewal with its date, its price and the last day to stop it.
• If your subscription ends, including when you cancel during the trial, your pages go offline. Nothing is deleted, and they come back when you pick a plan, up to its number of profiles (the oldest first).
• We may change prices with at least 30 days' notice by email. A new price applies from your next billing period, and you can cancel before then.

AI credits

• Pro includes 1,000 AI credits each month and Studio 3,000, from the first payment; during the free trial, both include 100. Unused monthly credits don't roll over. Credit packs are one-time purchases of extra credits, priced on your account page.
• Purchased credits don't expire. They can be used while you're on Pro or Studio, including during the free trial, are kept if you change plan, and are lost if you delete your account. They have no cash value.
• Credits pay for AI answers according to their length, as described on your account page.

Right of withdrawal

If you're a consumer, you can withdraw from a subscription within 14 days of taking it, without giving a reason. The period ends at the end of the 14th day after the day you subscribed (Paris time), or of the next working day if that day is a Saturday, Sunday or public holiday; it runs alongside the free trial. Use “Withdraw from contract here” on your account page, write to support@fayvi.co, or send the form below. We confirm receipt by email. If you withdraw during the free trial, the subscription stops and nothing is charged. By subscribing, you ask for your plan to start right away, so if you withdraw after a payment we refund what you paid minus the days already used since that payment, within 14 days, to the same payment method.

Credit packs are delivered as soon as you pay, at your express request: by ticking the box before buying one you agree to this and lose the right to withdraw from it once the credits are added (Code de la consommation, art. L.221-28 13°). We confirm the purchase and this choice by email.

Your content and your visitors

• You keep ownership of everything you publish. You give us the right to host, copy and display it as needed to run the service. You confirm you have the rights to what you upload.
• You're the publisher of your pages and responsible for them, including any legal notices your activity requires.
• For the data your visitors give through your forms, mailing lists and bookings, you are the controller and we process it on your behalf, under the data processing terms below. Tell your visitors what you do with it.
• If you add Google Analytics, a Meta Pixel or embedded content from other services, you decide to use them and what for, and you're responsible for that use of visitors' data. fayvi asks visitors for consent, tool by tool, before those trackers load. For this we're joint controllers: we answer for the consent banner, you for the use of the tools, and visitors can contact either of us.

Data processing for creators

When we store and forward your visitors' data for you, we act as your processor (GDPR, art. 28), on these terms, which apply for as long as you have an account:

• What: hosting, storing and forwarding what visitors send through your forms, mailing lists and bookings (names, email addresses, messages and any other field you add), for the people who use them, only to run the features you use.
• Your instructions: we process this data only on your documented instructions, which are your settings in fayvi, and tell you if we think an instruction breaks data protection law.
• Confidentiality and security: people who can access it are bound to confidentiality, and we protect it with appropriate technical and organisational measures.
• Sub-processors: you allow us to use the providers listed in the Privacy Policy, under contracts with the same obligations and, outside the EU, the safeguards described there. We email you at least 30 days before adding or replacing one; you can object, and close your account if we can't meet your objection.
• Help: we help you answer your visitors' requests, secure the data, and carry out impact assessments or consult the authority where needed, and tell you without undue delay about any breach affecting the data.
• End: you can export the data at any time; we delete it when you delete it, your page or your account, unless the law requires us to keep it.
• Audits: we give you the information you need to show compliance and allow audits by you or an auditor you mandate, with reasonable notice, at support@fayvi.co.

What you can't do

• Publish anything illegal, hateful, sexually explicit involving minors, or that infringes someone else's rights.
• Use pages for phishing, malware, scams, impersonation or spam.
• Collect visitors' data without telling them what you do with it.
• Try to break, overload or get around the limits and security of the service.

Reports and moderation

Anyone can report a page with the “Report this page” link at its bottom or the report form; we confirm receipt when an email is given and handle reports diligently. We can remove content or suspend accounts that break these rules or the law. We tell you what we did and why, and how to contest it, unless the law prevents it; you can contest a decision by replying to our email. Our point of contact for authorities and users is support@fayvi.co, in English or French.

AI features

The AI chat and the editing assistant generate answers automatically and can make mistakes; the chat is labelled as an AI assistant for your visitors. Check what they produce. Every assistant change can be undone.

Availability and liability

We work to keep fayvi available and your data safe. If you're a consumer, you have the legal guarantee of conformity for digital services (Code de la consommation, art. L.224-25-12 and following), and nothing in these terms limits your rights or our liability for gross negligence or physical harm. For business users, the service is provided as is: we aren't liable for indirect losses, and our total liability is limited to what you paid us in the 12 months before the claim.

Ending your account

You can delete your account at any time from your account page; download a copy of your data first if you need it. A paid period that has started isn't refunded, except under the right of withdrawal or where the law gives you a refund, for example if the service doesn't work as described or we change it in a way that harms you and you end the contract: then we refund the unused part of the period. We may close accounts that seriously or repeatedly break these terms, after telling you why, or at once when the law or a serious risk requires it.

Changes

We may update these terms when the service or the law changes. We'll email you about important changes at least 30 days before they apply; if you don't agree, you can end your subscription before then, and get the unused part of a period you paid for refunded if the change harms you.

Law and disputes

These terms are governed by French law. If you're a consumer, you keep the protection of the mandatory rules of the country where you live and can go to its courts. Before going to court, write to us at support@fayvi.co and we'll try to find a solution.